User Guide
OneSignal empowers over a million businesses by providing the market-leading customer engagement solution for Push Notifications, Email, SMS, In-App Messaging, and Live Activities.
The project encompassed three distinct segments: creating a tutorial video on user lifecycle, animating the existing logo, and editing three pre-made educational videos from their exceptional customer support team. These videos are featured in their documentation and on their YouTube channel.
Part 1
The project began with an in-depth learning phase to understand their product and the purpose of the tutorial, helping customers identify different user IDs and their life cycles with examples from their dashboard.
The next step was to edit the audio to shorten the overall length of the tutorial by removing repetitions, unnecessary filler words, pauses, and speeding up certain sections.
The overall design and motion elements were kept minimal to eliminate distractions and focus solely on delivering educational information to their customers.
Part 2
The logo was animated to align with their mission as a messaging provider, emphasizing the “Signal” aspect of the company name. It was then added at the beginning and end of each tutorial.
Part 3
The final process was to edit existing tutorials from their outstanding Customer Support Team to ensure consistency with the style and quality of the other videos.
Role
Animation, Creative Direction, Audio and Video Edit
Credits
Design Direction | OneSignal
Graphic Design | OneSignal
Audio and Video Production | OneSignal
